Type help desk solutions

Type help desk solutions

Type help desk solutions

Through a professional Call Center, we provide Help-Desk services for both our own applications and desktop applications from Microsoft Office suite, etc.

  • Prompt service and quality
  • Technical support for the entire IT infrastructure: hardware, software and communications

Dispatcher Service: 021 9633/dispecerat@sistec.ro/ticketing application for repairing copiers, printers, multifunction repairs repairs repairs repairs computers, faxes, UPS, repairs repairs repairs shredders, laminators A4 and A3, repairs to Office equipment.

  • To ensure the comfort of the client? s no? tri by men holding ini parameters?? risk systems installed, SISTEC formed a dedicated team of Service Desk. The Department is made up of specialized personnel working as a Call center that retrieves and distributes all requests/incidents from the clients.

    Sistec offers emergency customer support, 24/7, 24x7x365, solely to provide assistance to resolve outages functioning systems.

    • Effective interface between client and intervention team
    • Strict monitoring of Service Level Agreement (SLA)
    • Online assistance and intervention services (restoration of service in case of emergency, assistance and guidance, operational assistance, technical documentation)
    • Single point of contact
    • Managed services
    • Real-time interaction
    • The flexibility of the system
    • Knowledgebase
    • Adaptability to the needs of our clients