IT outsourcing specialist teams, which have national coverage and offers clients for customized intervention can bring their cost reductions of up to 30%. In addition, besides the decreasing costs to IT services, those who choose outsourcing at the expense of the same services with their own strengths, save time and streamlines work processes.
According to Sistec, one of the leading integrators of IT on the local market, the most common requests received from clients, companies or individuals who ask for its service centres are related incidents of print/scan documents at a rate of 40%, the laptop or PC (30%), servers (15%) and those incumbent upon communication equipment (10%).
"Our network service is made up of 27 centers respond to customer needs from all over the country in a time of intervention adapted to their requirements, which may be an hour and up to a day, depending on the contracted service. Annually we receive approximately 16000 requests of intervention, and the fact that we're able to respond so quickly to the requests of our clients, from anywhere in the country, contributing significantly to the smooth progress of its activity, "said Marius Carpuci, Business Unit Manager Service Sistec.
"Thanks to the technical capabilities of our team of certified, covering a wide range of IT services, from diagnosis and repairs for various technological equipment to repair under warranty or post-warranty and delivery of IT projects at key strategic partnerships, we ended with many of our competitors, given the fact that they have turned to us to deliver in optimal conditions of complex IT projects at the national level" added it.
By resorting to outsourcing services offered by Sistec, rendering the same services with their own strengths, customers can achieve a cost reduction of up to 30%. In the case of services SisPrint, which refers to outsourcing of printing equipment fleets, reducing can be even greater, if you take into consideration the indirect costs, purchasing, inventory, ordering supplies or printed volumes.
Currently, service centers serving clients Sistec 100 companies and, at the same time, thousands of individuals or legal entities that appeals to the point IT integrator services. Most clients are those who have points of this spread throughout Romania or in certain regions of the country and come from industries such as finance, insurance, retail, telecom, Pharma or distribution. They included contracts an unlimited number of interventions and appeals to Sistec whenever needed.
"Basically, the number of interventions is directly proportional to that of the working points of the country and of the Park IT that clients have entrusted us to manage. Also, due to the fact that we have clients present in the whole country, with activity concentrated in developed areas from economic point of view, we can say that the most active areas to number of incidents are big cities and industrial platforms, "explained Mack Carpuci.
With regard to the periods in which end-users appeals more than usual to the services offered by the service network, it says that Sistec they coincide with the winter holidays and Easter, when increases the number of acquisitions of IT products.