The most common service centres and requests: incidents of print/scan (40%), laptop/PC (30%), servers (15%) and communication (10%)
The service receives CA. Sistec 16000 intervention requests annual
Outsourcing IT services by expert teams, which have national coverage and offers its clients personalized intervention time, can bring their cost reductions of up to 30%. In addition to diminishing expenditure with IT services, those who choose outsourcing to the detriment of the provision of the same services with their own forces, save time and effective work processes.
According to Sistec, one of the leading integrators of IT on the local market, the most common requests received from customers of the companies or individuals who use its service centres are related incidents of print/scan documents at the rate of 40%, the laptop or PC (30%), servers (15%) and the incumbent communications equipment (10%).
"Our Network is composed of 27 service centers that meet the needs of customers from all over the country in a time of intervention adapted to their requirements, which may be one hour and up to a day, depending on the contracted service. Annually we receive approximately 16000 intervention requests, and that we can respond so quickly to the requests of clients, from anywhere in the country, contributes significantly to the smooth operation of its activity, "said Marius Cărpuci, Business Unit Manager Service Sistec.
"Thanks to the technical capabilities of our team of certified, covering a wide range of IT services, from diagnosis and repairs for various technological equipment until repairs in guarantee or warranty and post delivery of IT projects, we concluded strategic partnerships with many of our competitors, given that they have turned to us to deliver in optimal conditions with complex IT projects at the national level" He added.
By resorting to outsourcing services offered by Sistec, in relation to the provision of the same services with their own forces, customers can achieve a cost reduction of up to 30%. In the case of services SisPrint, which refers to outsourcing of printing equipment fleets, reducing can be even greater if it is taken into account, and indirect costs, purchasing, inventory, ordering supplies or printed volumes.
Currently, service centers serving clients Sistec 100 companies and thousands of individuals or businesses that call the punctual services Integrator IT. Most clients are those who have points of presence scattered throughout Romania or in certain regions of the country and come from industries such as finance, insurance, retail, telecom, Pharma or distribution. They included contracts an unlimited number of interventions and Sistec calls whenever needed.
"Basically, the number of interventions is in direct proportion to that of the working points of the country and of the Park IT clients entrusted us to manage. Also, due to the fact that we have clients present throughout the country, with activity concentrated in developed areas from economic point of view, we can say that the most active areas after the number of reports of incidents are the big cities and industrial platforms, "explained Mack Cărpuci.
With respect to periods during which final clients calling more than usual to the services offered by the service network, it says that Sistec they coincide with the winter holidays and Easter, when the increase number of purchases of IT products.